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Case of the Complaining Customer (HBR Case Study and Commentary)
Shortly after installing a new computer system designed to provide quick and accurate service, the president of Presto Cleaner received an angry letter from a customer whose laundry had been lost by the system. The case study looks at the questions: How much service does a company or store owe a cus... थप
Language: ENGप्रतिलिपि अधिकार 1990