Search Results
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Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Erdogan Koc • Dallen Timothy • Hakan Boz • Aybeniz Akdeniz Ar • Umut Avci • Gulnil Aydin • Melissa A. Baker • Kemal Birdir • Huey Chern Boo • Ugur Caliskan • Celil Cakici • Ali Dalgic • Christina K. Dimitriou • Mariangela Franch • Ozan Guler • Jong-Hyeong • Anna Irimiás • Petranka Kelly • Kawon Kim • Jennifer Lawlor • Minwoo Lee • Poh Theng Loo • Gábor Michalkó • Michael Mulvey • Isil Arikan Saltik • Derya ToksözTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of th... More
Language: ENGCopyright: 2017 -
Genetic Syndromes and Applied Behaviour Analysis: A Handbook for ABA Practitioners
by Andrew Davis • Sylvana Yeung • Linda Moroz • Dayna Taylor-Weir • Jane Summers • Shelley L. Watson • Kerry Boyd • Faten Matar • Jeffery Hamelin • Jennifer Tysick • Lauren Ireland • Emily Moxey • Brenda Finucane • Elliot Simon • Barbara Haas-Givler • Keeley White • Sarah Ruiter • Tali Amar • Jan Frijters • Joanna Cappuccitti • Milena Kako • Dorothy Griffiths • Ami Morris • Julie Krieger • Carina Gratton • Melissa Legree • Rosemary Condillac • Tracy Billingsley • Diana Kondratenko • Dalena Anzivino • Anne Brennan • Kristin BakerThis ground-breaking resource demonstrates how genetic knowledge can influence our understanding of a child's behaviour and therefore inform their behavioural support plan. With expert advice and clear instructions, it shows exactly how to go about incorporating syndrome knowledge into ABA practice ... More
Language: ENGCopyright: 2014