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Providing a current and comprehensive discussion of influential theories in communication, this text portrays the strengths and weaknesses of each theory. Communication Theories helps students see where these theories fit in the broad scheme of social inquiry and generally guides students in the eva... More

‘Perfect… From the cover to the final page. It delivers it all. An emotional, tear-prodding, thought-provoking, heart-warming, life-affirming 5 star read… that will leave every reader knowing the hours they’ve spent in Emma and Nathan’s company are up there with their best.’ NetGalley Reviewer, 5 s... More

When you lose the love of your life, how do you find yourself again? For Tabitha, the day that changed everything started like any other. She woke up, slid her feet into fluffy slippers, wrapped herself in a dressing gown and tiptoed out of her bedroom, leaving her husband Andy sleeping. Downstairs,... More

&‘Intriguing, comforting and endearingly familiar&’ Katie Fforde &‘The BBC&’s most downloaded radio show&’ The Guardian&‘Incredible legacy&’ ?The BBC &‘Longest running drama in the world&’ The i News It's 1941 and the war rumbles on. Nowhere is immune to the effects of war, not even Ambridge. But in... More

Celebrating the 70th anniversary of the beloved radio show, Ambridge at War takes readers back to before it all began . . . &‘Intriguing, comforting and endearingly familiar&’ Katie Fforde   It&’s 1940 and war has broken out. It is midnight at the turn of the year, and Walter Gabriel speaks the sam... More

It was a yard. Only a yard to the kerb. What could happen to her in that distance? Was it too far away to still be safe?Fiona Dexter isn&’t the girl she used to be.It&’s been five years since she moved into the house on leafy Wellington Drive, with its bright red door and colourful flowers in the ga... More

&‘I absolutely loved this book, it was a beautiful story about love, loss and family. The characters were so well drawn I felt I knew them, and I didn't want to finish the book because that would mean saying goodbye to these wonderful characters.&’ Goodreads Reviewer, ⭐⭐⭐⭐⭐When you lose the love of ... More

&‘Crying like a baby… When those tears started, they didn&’t stop. In fact they just came faster and harder… It literally broke my heart, it very much lived up to being an uplifting story also… A thought provoking, heart-wrenching but beautiful love story.&’ By the Letter Book Reviews, 5 stars Somet... More

&‘An absolute must-read… I was completely absorbed from the first page until late at night when I could only put it down because I'd finished it… will stay with me for a long time… I ABSOLUTELY loved this book… addictive.&’ Bookworm86,⭐⭐⭐⭐⭐   She hasn&’t left her house in five years. Can love unlo... More

Miller's text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that undergraduates students will find easy to understand.... More

Traces the history of organic agriculture from its pre-industrial roots to the present day, and examines the growth of Whole Foods Market in the context of the broader growth of the organic industry. Also investigates John Mackey's role as a founder and leader of the largest natural-foods retailer i... More

The Holocaust Short Story is the only book devoted entirely to representations of the Holocaust in the short story genre. The book highlights how the explosiveness of the moment captured in each short story is more immediate and more intense, and therefore recreates horrifying emotional reactions fo... More

In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it was pushing for innovation in t... More

The case explores the opportunities and challenges confronting Starbucks in the early 21st century. For more than 15 years, Starbucks has grown swiftly and successfully, helping create a large, dynamic market for specialty coffee, building one of the world's most powerful brands, and forging a new b... More

This New York Times–bestselling memoir of one woman&’s erotic escapades is &“brilliantly literate, utterly unabashed [and] consistently provocative&” (The Philadelphia Inquirer).   Since it was first published in France, The Sexual Life of Catherine M. has become a global literary phenomenon, hailed... More

&“A haunting story of fragile female identity, sexually gained, violently lost&” by the New York Times–bestselling author of The Sexual Life of Catherine M. (The New York Times Book Review).   Catherine Millet&’s erotic memoir The Sexual Life of Catherine M. was a landmark book—a portrait of a sexua... More

This case analyzes Infosys' innovative approach to measuring performance in client relations. Infosys' strategy is evolving to build transformational partnerships from its original position as an outsourcer of end-to-end IT projects. A transformational partner helps clients to devise and implement s... More

Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one.... More

The case explores the entrepreneurial journey of Oprah Winfrey, examining how she built an audience for one of the most successful television shows in history; how she created the company, Harpo Productions, that produces that show as well as other media offerings; how she leads and manages her orga... More

This case traces the 30-year development of the rock band U2 and the development of its four members as artists, business leaders, and humanitarians (with particular attention paid to lead singer Bono's global humanitarian work). The case examines the beginnings of the band among four school friends... More

Commercial Director Prado wonders how to leverage the loyalty card information to prepare the Fall 2008 budget. The case discusses the value of subjective and objective information for profit planning purposes. Spanish children's apparel retailer Neck & Neck uses loyalty card information for tactica... More

Filling a gap in the literature currently available on the topic, this edited collection is the first examination of the interplay between urbanization, language variation and language change in fifteen major Arab cities. The Arab world presents very different types and degrees of urbanization, ... More

Two people disappear in the ruins of the former German capital and body parts suddenly surface in both the eastern and western half of the city. An invisible curtain divides the ruins.Competing administrations struggle with mounting ferocity. The ruined buildings and devastated landscape provide a p... More

Integration is now a key expectation within the delivery of health and social care services in the UK and internationally. However, it still remains difficult to achieve and sustain in practice. Based on learning from successful, and unsuccessful, integrated care initiatives, this book is an invalua... More

Approaching the writings of Mary Wroth through a fresh 21st-century lens, this volume accounts for and re-invents the literary scholarship of one of the first "canonized" women writers of the English Renaissance. Essays present different practices that emerge around "reading" Wroth, including editi... More